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In my experience and that of many authors, users at bad at predicting the value of potential/future features. In my view this reduces the validity of applying the Kano model for prospective research.

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Javier Aragones
Javier Aragones

Written by Javier Aragones

Designing software since 1998. Worked at Fortune 100 companies. Co-founded two startups that didn’t make it. Currently teaching UX design at UPM University.

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